Home Terms

Terms

Terms and Conditions

 

Relocation Fees:

In the case of bookings made well in advance, at times, despite all efforts on our behalf, we may not have a trailer arriving into the depot closest to you by the date you wish to travel. If this occurs we are sometimes able to have one relocated by a third party into this depot for you. This relocation unfortunately will incur a Relocation Fee of $200.00 ( relocation from same Island) or $400.00 (relocation interisland)

Axxa staff will always discuss this with you at time of booking, and again at least 2 weeks out from the hire date if relocation is required.

 

Cancellation Policy:

Should you, for whatever reason need to cancel your hire, please contact us to do so without delay so that we are able to make other arrangements for further forward bookings.

Refund for cancellation 2 weeks or more out will be at 100%

Refund for cancellations 10 days and below will be made at 50%

 

Damage Policy:

We make every effort to ensure our trailers are weathertight, and have sufficient tie points to secure your valuables, however we are not responsible for damage that occurs to goods while in transit and suggest you ensure your goods are covered by your insurance policy whie in transit.

 

Insurance:

You are required to have full vehicle insurance (not third party only) on your tow vehicle in order to hire an Axxa trailer.

 

Drivers Licence:

The driver of the towing vehicle must hold a full drivers licence.